Check with seller Customer Experience Assistant Santa Barbara

  • Location: Santa Barbara, California, United States



Reports To: Client Services Manager

At The Office of Angela Scott, we design shoes for women who mean business. We have a truly incredible group of women who wear our shoes and our goal is to put them first in everything we do.

We are looking for an individual to join our team as Customer Experience Assistant. In this role, you will provide service across digital channels that is proactive, empathetic, and human. You will become a systems, process, and product guru, able to efficiently and completely resolve any customer inquiry while serving as a representative of the brand directly to our customer.

Responsibilities:

Act as the voice of The Office of Angela Scott, developing lasting relationships with customers and creating a positive feedback loop via email, phone, social media, live chat, and text message
Develop detailed product and industry knowledge in order to help consumers to understand the brand and to provide personalized recommendations for their styles
Coordinate with the rest of the Customer Experience team to swiftly address customer support inquires related to product questions, order issues, delays, etc.
Evaluate customer feedback and communicate insights to other internal teams, including marketing, product development, strategy, and tech, to optimize the digital user experience
Analyze user information such as demographics, preferences, referral sources, purchase trends, etc. to identify new product and market opportunities
Collect and organize user generated content and testimonials, which will be used in various marketing assets and campaigns

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