Check with seller Customer Care Specialist Phoenix

  • Location: Phoenix, Arizona, United States

Do you enjoy talking to customers and solving problems? Do you enjoy cooking or talking about cooking? Do you thrive when learning about new things?

If your answer is yes to all the questions above, we want you to apply! Our mission is to offer products that make life easier, so we're looking for an addition to our team to help us fulfill our mission.

To join our team of customer care heroes, you need to be an outgoing and tech savvy individual.

Customer Care Specialists Duties:

Answer customers inquiries via phone, chat, and emails
Create and route tickets to the correct department
Resolve customer complaints by determining cause and selecting the best solution and following up with customers to ensure resolution
Troubleshoot or walk through operating our products with customers over the phone
Check and Answer voicemails
Monthly development training of customer service skills
Technical Skills:

Individual must have strong computer skills (i.e., Microsoft Word, Excel and Outlook).
Previous customer service related telephone experience required.
Previous experience with a CRM system is a plus
Willing to learn how to operate and troubleshoot products that we offer

High school diploma or general education degree (GED) and a minimum of six months related experience and/or training; or equivalent combination of education and experience.
Knowledge of proper spelling, punctuation and other grammar skills is required!
Fluent in Spanish is not required, but a plus.
Must possess interpersonal and organizational skills, be a self-starter, be detail oriented, and have the ability to communicate verbally and in writing

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