Check with seller Customer Service Agent Job in Carrollton Carrollton

  • Location: Carrollton, Texas, United States

Customer Service Agent - Carrollton TX at Shield HealthCare
Carrollton, TX

If you are passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the position for you!

Job Summary

We are currently seeking an enthusiastic, career minded Call Center Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights and no weekends. You’ll work in an environment that is fast paced, rewarding and fun, with coworkers who are truly passionate about what they do.


Some of the many benefits our company has to offer include competitive salaries, a comprehensive benefits package, vacation, sick and personal days, holiday pay, continuous training, and a commitment to be valued as an individual. Our employees don’t just stay here, they thrive.

Key Job Responsibilities include:

Handle incoming and outgoing customer service calls (average 75 per shift) in a professional manner to exceed customer expectations
Resolve common customer concerns
Accurately enter customer order information into Customer Relationship Management database
Process documentation requests for initials orders, renewals, and addendums
Meet monthly performance expectations as assigned by Management

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