Check with seller Customer Research Analyst Job in Columbus Columbus

  • Location: Columbus, Ohio, United States

Customer Research Analyst at Apex Systems
Columbus, OH

Job Description
Job #: 1037811


Apex Systems is looking for a Customer Research Analyst for a leading retailer in Columbus, Ohio.
Job Responsibilities
Lead test preparation and optimization for stores & marketing campaigns
Analyze store/campaign performance and make recommendations
Deliver data-driven customer insights
Provide business performance reporting
Communicate insights to business leaders
Work cross-functionally with areas such as merchandise planning & allocation, marketing, finance, store operations, etc.
Identify areas that would benefit from research and recommend approach
Lead cross-functional Voice of Customer team
Support executives and senior leadership with ad-hoc projects and analysis to support enterprise business initiatives as well as future growth opportunities
Select the appropriate research methodology and supporting techniques
Manage ongoing brand tracking
Manage research partners
Conduct customer and market research
Facilitate ongoing associate and customer communities to gain insight
Program questionnaires into online survey tools
Interpret results data, prepare reports and make actionable recommendations
Present findings across the business

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