Check with seller IoT Technical Services/Implementation Support Engineer III Peachtree Corners

  • Location: Peachtree Corners, Georgia, United States



Job Summary

Provides technical sales support to assure successful customer integration and implementation of established organization products. Supports large complex unit sales through pre-sales and/or post-sales technical consulting activities. Analyzes the customer's business needs, and presents technical product proposals for integration and implementation with the customers' systems and equipment. Works with customer to ensure implementation is completed on schedule and within budget. Provides guidance to less experienced Solution Support Engineers.
The IoT Technical Services Engineering team will focus on end to end expertise and support of customer opportunities in pre and post deployment stages. The candidate must have in-depth knowledge of API design standards, patterns and best-practices, as well as experience with SOAP, REST web services, integration technologies, and a demonstrated ability to communicate to a wide variety of stakeholders on these issues.

This team will work side by side with the IoT Service Operations team acting as the tier 3 and 4 elements in support of platform and service tickets, outages, customer impacting issues, hardware issues, hardware certification for select opportunities and for providing guidance in customer lifecycle management service reviews.

The TSE team will provide weekly updated process and documentation of incidents (active and closed), resolutions and inputs for any needed processes or improvements to the head of IoT Service Ops, PMO and IoT Technology Office. The TSE team will also be expected to work on support and strategic items as needed and as necessary to support the business.

Responsibilities include:
IoT end to end expert and support authority…the TSE team is the one stop shop to support incidents and gating items
Platform, OS, Hardware, and API expert for Sprint
Achieving customer and business alignment on project objectives
Hands-on testing and prototyping along with customers and OEM partners
Technical presentations to internal and external groups
Identifying technical and business process transformation opportunities and develop processes and tools to drive efficiency in the organization
Working side by side with IoT Custom Solution Architect team when needed for custom/complex opportunities

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