Check with seller Field Service Engineer Florida City

  • Location: Florida City, Florida, United States

Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center. Respond quickly to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations
Maintain a close working relationship with GM District Managers-Aftersales (DM-A) to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back.
Review current Preliminary Information (PI) bulletins for known vehicle concerns with Dealer service personnel
Drive PI bulletin process by notifying TAC Escalation Team Agents (ETA) of authorized “field fix” information
Conduct ad-hoc in-Dealership product training sessions, which can include technical information on the use of Techline tools and applications, as well as, other diagnostic tools and equipment
Take ownership of Dealer concerns and use effective problem resolution skills
Troubleshoot GM approved, Dealership owned, Service department IT hardware and Techline tool problems, using all available resources and follow through to resolution
For officially dispatched cases, address GM Dealership customer problem resolution needs via phone or at the Dealership location. When approved, will also address problem resolution at a Fleet customer location.
Report on Dealership’s “State of Health” relative to overall service readiness
Assist in Dealer Technician recruitment and retention by reviewing “Technician Pipeline” options to Dealer Service Management

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