Check with seller Field Service Engineer II Dayton

  • Location: Dayton, Ohio, United States


Overview:
Instrumentation Laboratory
Our Passion. Your Results.

Founded in 1959, Instrumentation Laboratory (IL) is a global leader in the development, manufacturing and distribution of diagnostic solutions for Acute Care Diagnostics, patient blood management and Hemostasis testing. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing medical professionals the most valuable and complete solutions to enhance patient care.

As an integral part of Werfen, a global healthcare company dedicated to delivering the highest quality in vitro diagnostic products, IL is supported by significant resources, outstanding scientific expertise and a tremendous knowledge base. IL is headquartered in Bedford, MA, USA.

Position Summary:

Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Instrumentation Laboratory instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager
Responsibilities:
Key Accountabilities:
Provides highly visible customer support through the performance of on-site installations and necessary diagnoses, troubleshooting, service and repair of complex instruments and system. Performs routine, non-routine and unusual technical repairs of all systems assigned. This includes updates, retrofits, PMs and product enhancements.
Instructs customers in the proper operation, maintenance and trouble-shooting of IL instruments and systems.
Responsible for complying with all appropriate regulatory bodies (FDA, ISO and Health Canada) mandated policies, procedures, work instructions, and records.
Serves as a company liaison with customers.
Responsible for routine and consistent interaction with sales counterparts with respect to customer situations, updates, and lead generations.

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